Terms of Service
Last updated: 1 October 2026 · Version 2026-09-29
Intaky is a client intake and document collection service, operated by Ha Van Luong, an individual sole trader based in Vietnam. In these terms, "Intaky", "we" and "us" mean Ha Van Luong trading as Intaky. By creating a workspace or using the service you accept these terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.
1. The service
The service is provided on an "as is" and "as available" basis. We work to keep it running and to fix faults quickly, but we do not commit to a particular level of uptime. We take backups (see our Privacy Policy), and you should still not treat Intaky as the only copy of anything you cannot afford to lose.
2. Plans, trial and payment
- Free trial. A new workspace starts on a free trial with the limits shown on our pricing, and no card is needed. When the trial ends, new applications, invitations and uploads stop until you choose a paid plan; what is already in the workspace stays there and can still be viewed and exported.
- Paid plans. Paid plans are monthly subscriptions, charged in advance in US dollars. Each plan's limits on new applications per month and on storage are those shown on our pricing and on your workspace's Plan & usage page.
- Who takes the payment. Our order process is conducted by our online reseller Paddle.com, who is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's own buyer terms apply to the payment itself. Paddle works out and collects any sales tax or VAT due.
- Renewal. A subscription renews automatically at the end of each month and is charged to the payment method on file, until you turn off auto-renew or cancel. You can do either at any time on your workspace's Plan & usage page.
- Turning off auto-renew keeps your plan until the end of the period you have paid for; it then ends and nothing more is charged. You can turn auto-renew back on before then.
- Cancelling stops the subscription straight away, so nothing more is charged. You keep your plan's access until the end of the period you have already paid for.
- Upgrading takes effect immediately. The difference for the rest of the current period is charged, or credited, at once.
- Price changes. We will email workspace administrators at least 30 days before a price change applies to an existing subscription. It takes effect from the next renewal after that notice, and you can cancel before then.
- Failed payments. If a renewal payment fails, our payment provider will retry it. While it remains unpaid we may limit new applications, invitations and uploads, as at the end of a trial, until it is settled.
3. Refunds
The same policy is set out on its own in our Refund Policy.
The free trial is there so you can try Intaky on real work before you pay. For that reason, subscription fees are not refundable once charged. That includes the rest of a month after you cancel or turn off auto-renew, and any allowance you did not use.
We will refund a charge in full where:
- you were charged in error, or charged twice for the same period;
- a renewal was charged after you had cancelled or turned off auto-renew;
- the service was unavailable for most of the period you paid for, for reasons within our control.
To ask for a refund, email [email protected] within 30 days of the charge, with your workspace address and the order number from your receipt. You can also contact Paddle directly through paddle.net. Approved refunds are made by Paddle to the original payment method; how long they take to appear depends on your bank or card provider.
If you are a consumer, nothing in this section affects any right to cancel or to a refund that you have under the law that applies to you.
4. Your account and workspace
- Give accurate registration details and keep them current.
- Keep your credentials secure. You are responsible for what happens under your workspace's accounts, including those of reviewers and administrators you invite.
- Tell us promptly if you believe an account has been compromised.
- You must be at least 18 and able to enter a contract.
5. Your content, and who is responsible for it
You own the forms, documents and data in your workspace. We claim no rights over them beyond what is needed to run the service for you.
You decide what to collect from your applicants and why, so you are responsible for having a lawful basis to collect it, for telling applicants what you are doing with it, and for answering their requests. We hold it on your behalf and act on your instructions.
If your organisation is subject to a data protection regime that requires specific contractual terms with your suppliers, contact [email protected] before you start so we can put them in place.
6. Acceptable use
Do not use Intaky to break the law, to collect information you have no right to collect, to host malicious content, or to interfere with the service or other users. Do not attempt to access another workspace's data. We may investigate suspected breaches and act on what we find.
7. Availability and changes
We may change, suspend or withdraw features, and will give reasonable notice of anything that materially reduces what the service does. Occasional downtime for maintenance is to be expected.
8. Suspension and termination
You may close your workspace at any time. We may suspend or terminate access where you breach these terms, where required by law, or where continuing would put other users at risk; except in urgent cases we will tell you first and give you a chance to put it right.
After termination you have 30 days to export your data, during which we will help you get it out. After that we delete it, subject to the backup window described in the Privacy Policy.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited under the law that applies to you.
Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or anticipated savings, and our total liability arising out of or in connection with these terms is limited to the greater of the fees you paid us in the 12 months before the claim, or US$100.
These terms are written for organisations using Intaky for their work. If you are a consumer, nothing here affects rights you have under your local law.
10. Changes to these terms
We may update these terms. The version and date at the top change with them, and we record which version each workspace accepted at signup. Where a change materially affects your rights we will email workspace administrators at least 30 days beforehand; continuing to use the service after that means you accept the new version.